Tasker No-Shows

Please follow the below steps when a Prepaid Taskrabbit customer contacts you, IKEA Support, to inform you that the Tasker has not arrived at the scheduled time.

• Confirm the scheduled start time with both the customer and in your scheduling system.
• Confirm with the customer that they have checked the "chat" function within their Taskrabbit App or website for any communication from the Tasker.
  • If the customer has not checked the "chat," advise them to do so before canceling or editing the task. The customer will need to create or log in to their TR account.
• Review the chat messages with the customer to determine next steps.
  • If the Tasker has attempted to contact the customer through the "chat:"
    • Ask the customer if they are willing to coordinate with the Tasker to find a new time, or if they wish to reschedule or book a new Tasker.
  • If the Tasker has not attempted to contact the customer through the "chat:"
    • The customer can reach out to the Tasker in the "chat" to request an ETA and wait for a response before you, the co-worker, reschedule the tasks.
    • The customer can request that you reschedule the task.

Important note—Taskrabbit Customer Support cannot act outside this process. If a Co-Worker contacts Taskrabbit Support, the customer's resolution will be prolonged.